Wext

WhatsApp Business Messaging Platform

A Brief Introduction

What Is Wext?

Wext is an easy-to-use platform that enables you to grow the business using the power of Whatsapp.

Wext allows you to easily send Operational and Marketing Messages to your Customers and Leads, providing an unparalleled Reach and Visibility to your business.

The Platform is built on official Whatsapp Business APIs and provides a safe & authorized way to use Whatsapp for your Business.

Wext is an integrated solution to bring your business communications to Whatsapp from one simple platform. This will provide your business with Multimedia Messaging Formats, Better Open Rates, More Engagement and help your Brand stay on top of the mind of Customers.

Why use Wext?

  • Unmatched Reach

    Whatsapp is the biggest messaging platform in India with close to 500 Million Users (2 Billion Users Globally). Whatsapp userbase is fastest growing (15.5% annually) compared to all other messaging platforms across the world. More than 85% of internet users in India use Whatsapp. Whatsapp is everywhere and for everyone!

  • Best Open Rates & Cost effective

    WhatsApp’s average open rates are a whopping 98% (official Whatsapp numbers). This is 10X – 20X higher than traditional communication platforms like e-mail and SMS. This makes Whatsapp one of the most cost-effective ways to deliver your message.

  • Personal & Undivided Attention

    Whatsapp is a core part of Mobile phone usage in India. Your messages reach instantly to the user, are noticed immediately with a mobile notification, provide personalized communication and get your customer’s undivided attention. It has all the qualities of a ideal marketing platform. Your brand will always stay on top of mind of your customers.

  • The new way to do business

    Recent surveys show that most users want to interact directly with Brands over Messaging, want support and information delivered right to their chat window without visiting any websites or making calls. All major brands are moving to Whatsapp as their primary mode of Customer Messaging. It’s the new way of interacting with your customers, and it’s here to stay.

Key Features of Wext

What Makes Wext So Special?

  • Automated Messages from your ERP Account

    Wext integrates with your ERP account and you can send automated messages for all Operational & Financial events on Whatsapp. You do not have to spend anything extra to integrate your Whatsapp Account with your ERP account. We have already tied up with Incluziv ERP system to provide a quick and seamless integration.

  • Rich Multimedia Marketing Messages
    • Wext gives you a simple web-based interface to send rich marketing messages to your customers.
      • Send Personalized Messages (Like addressing with their Name/Business Name)
      • Send Images/Videos/Documents/Voice Notes/Locations with your Message
      • Send Website Links/URLs with your message
  • Bulk Messaging Campaigns
    • The Campaign management feature in Wext allows you to run bulk messaging campaigns with consecutive messages to large number of users.
      • Create & Send to send 100s of personalized messages in one click
      • Campaign Analytics- Track Real Time Message Delivery and Message Read Rates
      • Run follow-up campaigns to further target the right customers
  • Support Chat Module
    • Shift your customer support to Whatsapp – Increase efficiency and staff utilization
      • Automate recurring support tasks with API integration
      • Provide a talk to support agent option – self assign tickets to agents and provide chat support
      • Send Connect on Whatsapp Links to your customers, upload Whatsapp Button on your website, Create QR codes to print on your Visiting Cards/Invoices

Have A Problem?

Let's Solve It Together!

We recommend starting with a small POC to address a specific problem in your business. Run iterations on it with you team to reach optimum solution. Once the team is confident and satisfied with the results is when we recommend going for a full-fledged solution.
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